Public profile - Debra A. Santarelli

Debra A. Santarelli

Debra A. Santarelli is a retired nursing professional with over 20 years of experience. She served as Manager of the Capacity Management and Transfer Center at The Ohio State Wexner Medical Center until December 2021.

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Email — ******@***yahoo.com

(Retired) Manager, Capacity Management and Transfer Center The Ohio State Wexner Medical Center | Columbus, OH,

Surge Operations Call Center: Managing Capacity Through Innovation and

11/03/2022

Early during the COVID-19 pandemic, a newly developed Surge Operations Call Center (SOCC) averted overload in individual Central Ohio hospitals by directing patients to hospitals with available beds and staff. Key Points The SOCC, designed to load balance patients during emergencies to network hospitals according to bed and staff capacity, helped prevent hospital overload during the COVID-19...