IT Field Service Engineer (PACS / RIS / Radiology / Medical Imaging / HealthCare IT )

Allergy and Immunology > Allergy and Immunology
Radiology
3 to 5 years
Spain
16 Nov 2022

Agfa Healthcare is currently looking for an IT Field Service Engineer, based in Madrid, who will be in charge of dedicated on-site support for Clients/Contracts that require continuous support. As the first point-of-contact of Agfa on-site, the role must deliver consistent, professional and quality service. It is responsible of identifying and receiving incidents on-site, and report/escalate them accordingly within the Service Organization.

 

As IT Field Service Engineer Spain you are responsible for:

 

  • Installation/migration and/or upgrades of products/IT solutions, including third parties used to build the infrastructure (i.e Oracle, Windows, UNIX)
  • To fill the proper installation docs accordingly, to manage equipment in the most proper way (Service Now, reporting, acceptance test)
  • Together with the project manager, evaluates the possible solutions during the implementation phase to meet the timing of the project itself
  • To identify and communicate risks analysis and problems
  • To cooperate with the R&D to solve problems and make a proper risk analysis
  • To take care of the correct forwarding of the docs to all people involved, especially the specific features of the implemented project

 

What you bring to the table:

 

  • University degree in IT science or Engineering
  • At least 2 years of professional experience in the similar position (service or support)
  • Strong knowledge of Windows operating system, SQL & Oracle database, Linux, Windows Servers
  • Strong communications skills (oral/written) to interact effectively and professionally with both internal and external customers
  • Knowledge of healthcare standards: HL7, DICOM, FHIR, Mirth is a plus
  • Customer focus attitude and problem-solving skills
  • Working experience in healthcare or hospital environment
  • Good language skills in Spanish and English, both written and verbally

 

Location: Madrid region

 

 

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!