KLAS Research: Agfa HealthCare One of the Most Frequently Considered Vendors in the Middle East

KLAS Research: Agfa HealthCare One of the Most Frequently Considered Vendors in the Middle East
share Share

We are proud to share that the recently published Middle East & Africa PACS 2022 report by KLAS Research highlights Agfa HealthCare as one of the most frequently considered vendors in the Middle East and Africa.


The Middle East has a high-performing PACS market, with overall customer satisfaction driven by vendors’ ability to deliver stable, user-friendly PACS solutions with tools and workflows radiologists appreciate. Respondents to KLAS Research say Agfa HealthCare, in collaboration with a reseller and through the support delivered, has cultivated customer loyalty by fulfilling promises and keeping costs reasonable.


Customer profile in the Middle East

Though Agfa HealthCare sells indirectly to customers in the Middle East, they are present in the region to support dealers with sales and services. Their Middle East customer base ranges from small-volume organizations processing <100,000 studies per year to very large–volume organizations, including the largest validated in this report with over two million studies per year.


Enterprise Imaging for Radiology provides high value

Agfa HealthCare’s professional relationships and business practices have contributed to customers’ perception that Enterprise Imaging for Radiology provides high value. Charges and fees rarely feel unreasonable or unexpected to customers, and they appreciate the improved support they have received as Agfa has grown in the Middle East.

A CTO reported,

“As a partner, Agfa has been very supportive of us. They are meeting our needs. They have been keeping their promises. I don’t have any big plans on changing anything on Agfa’s side.”


Supporting a loyal customer base

The high value delivered by the Enterprise Imaging for radiology platform combined with the support received results in a loyal customer base. In the Middle East Agfa HealthCare scores above market average on criteria such as “part of long term plans” and “would buy again”. See graph below.


The full KLAS Research report can be consulted here (requires login)


«« AI Uses MRI Data to Predict Sudden Death from Arrhythmia


Ultrasound in Diagnosing Bone Stress Injuries »»

Published on : Tue, 5 Apr 2022



Related Articles

Adding the Augmented Intelligence portfolio to its consolidated image management platform enables the Dutch healthcare provider... Read more

Agfa HealthCare  announces its participation in The UK Imaging and Oncology Congress (UKIO) and The European Congress of Radiology... Read more

Estonia’s Pildipank and Agfa HealthCare are strengthening and extending their relationship, by moving the national shared Picture... Read more

KLAS Research,Agfa HealthCare,vendors,Middle East, PACS,Radiology,Africa PACS 2022 , Entrprise Imaging KLAS Research highlights Agfa HealthCare as one of the most frequently considered vendors in the Middle East, offering strong support leading to loyal customer base

No comment


Please login to leave a comment...

Highlighted Products